Terms and Conditions
Terms and Conditions updated January 2025
Service Agreement
Mold Sugar—a gentler alternative to hair removal—is located at 507 South E Street, Suite. B Santa Rosa, CA, 95404 - landline (707) 613-7787 - text number for immediate response (866) 261-3035 Mold Sugar is a Clean Zone. All clients must wash their hands before getting on the sugaring table.
Small Business Policy - Mold Sugar is a small business run by one person. Please do not compare it to a corporation. In order to make the day and appointments run smoothly, I need clients to participate. This means making sure to read email and text reminders. Pay attention, be present, be on time, and be prepared for your appointment. Running a small business can only be done if the clients participate.
Services offered are sugar hair removal services from head to toe, excluding top of the head and male face to include the neck. Other services are eyebrow tinting and eyebrow laminating. Mold Sugar strives to meet the clients needs by creating clean environment that is necessary to run a beauty establishment enforced by California Barber and Cosmetology Board.
Opt In - the purpose of opting in to email and text reminder is for appointment notification purposes only. The Setmore program does not allow me to add much in the Text reminder so I add it into my email reminders. Such as the code to enter the shop. Please opt in in order to get the emails and texts. I do not do marketing using the Setmore platform. If you want to get a hold of me immediately text (866) 261-3035.
Parties - Client and Mold Sugar enter into this contract to perform sugar hair removal services, eyebrow tinting, and/or eyebrow lamination on the day of the appointment. When you check the box, you agree to the Terms and Conditions.
Cancellation Policy -Clients who do not cancel their appointments within 12 hours will be sent an invoice for 80% of the appointment(s) price. Clients will not be seen until the invoice has been paid. Payment is due upon receipt of the invoice.
Last minute appointment change Policy -Clients must pay for the appointment booked even if they change their mind at the time of appt. For example, if you book a full leg and decide at the time of the appointment you do not want to do it or a half leg, you are responsible for canceling, changing, or informing the Sugarist 12 hours before the appointment or you will be charged the price of the service booked not the service you want to change it too. The easiest way to do this is by rescheduling your appointment via the email reminder sent two days before your appointment.
New clients Policy - ($25.00 deposit) New clients will be charged a $25.00 deposit towards their appointment 24 hours before their appointment day.
Mold Sugar is a Clean Zone, the shop and Sugarist are governed by the State Board of Barber and Cosmetology. It is the responsibility of the Esthetician to follow regulations in order to keep the public safe while removing hair, eyebrow tinting, eyebrow laminating and skin health. All clients must wash their hands before getting on the sugaring table.
Clean Zone Policy - All clients are responsible for being clean in the area that will be sugared. The Clean Zone is the client's face and body. Your FACE shall be free of dirt, grime, and makeup, including eye makeup, before getting sugared. The client’s responsible for preparing for their appointment by showering, exfoliating, and using soap to remove sweat, dirt, grime, skin buildup, and residue right before their appointment time or the day of the appointment before the appointment time. The client must pay extra special attention to areas that will be sugared. The area is best if it does not smell or have any residue. If the client smells and is dirty on the day of the appointment, the service will be cut short due to uncleanliness. You will be informed that you were not clean and services could not be completed 100% due to obstructions such as smells, bodily juices, sweat, or feces. We reserve the right to refuse service to anyone. Please look at my website here to learn best practices for preparing for your appointment. Your BODY, including genitals, SHALL BE FREE OF URINE BUILDUP AND FECES. You should not smell. If necessary, smell yourself before you pull your pants down in front of the Sugarist. No person deserves to smell funk that could have been taken care of prior to your appointment.
Late Policy (Late Fee - $15.00-$25.00) - All clients are given 9 minutes to arrive at their appointment after the time of the appointment. For example, if you have a 2 p.m. appointment, you have until 2:09 p.m. to come, or you will be charged a Late Fee. If you call and give me a heads-up, this may or may not save you from having to pay for an appointment where you did not receive a service.
If you are more than 10 minutes late, all services may not be rendered due to time constraints. THERE IS NO LAG TIME FOR 15-MINUTE APPOINTMENTS. IF YOU DO NOT CALL AND/OR ARE MORE THAN 5 MINUTES LATE TO YOUR 15-MINUTE APPOINTMENT, YOU WILL BE CHARGED A Late fee.
Contact Us - Text Messaging App Number (866) 261-3035 for immediate service. If you respond to the Setmore Text Reminder, I will not see it. Please put this number in your phone under Direct Contact to Mold Sugar (866) 261-3035. Make sure you opt into TEXT and email messages when booking your appointment for reminders of your appointment. Address -Mold Sugar - a gentler alternative to hair removal 507 South E. Street Ste. B Santa Rosa, CA. 95404 - landline 707-613-7787 text number for immediate response (866) 261-3035
Parking- is located at the rear of the building. DO NOT PARK IN THE FIRST PARKING SPOT, WHICH IS RESERVED FOR MY LANDLORD. The gate is locked on weekends until I show up. If you arrive early, please park in front of the gate and leave room for me to park next to you in order to open the gate.
Minors Policy - Clients must be 18 years or older to receive a Brazilian, Extended Bikini, and/or Butthole service. Young people under 18 are more sensitive in certain areas, and the service can hurt badly enough that they do not try it again. It can be traumatic mentally and physically, and they will not ever try sugaring again. No exceptions! Clients under 18 must be accompanied by their parent or guardian. The parent or guardian must stay at Mold Sugar for the whole service.
Client Health Awareness Policy -The client is responsible for informing the Sugarist of any health issues, medical issues, or drug use, such as pregnancy, or topical products such as Accutane, Retin-A, or any generic medication. Acne/antiaging medication can cause the skin to become sensitive and reactive when receiving a sugaring appointment. It is best if the client pauses Topical Vitamin A or any form of this for one week before their sugaring appointment if getting sugared on are one uses the topical Vit. A. A client on Accutane cannot get sugared. A client ingesting an internal acne medication cannot be sugared until they are off the medication for 6 months.
Support Policy - Clients cannot bring another person into the sugar room for support. With more bodies in the sugar room, the environment gets hot, slowing the sugaring process down.
Period Policy - If you are on your period at the time of your appointment, put in a tampon or reschedule 24 hours before your appointment. This is a normal part of the hair removal business. You will be charged a no-show fee if you do not cancel your appointment 12 hours before your appointment time.
Changes to Terms- Mold Sugar reserves the right to modify these Terms and Conditions at any time. Your continued visits will constitute your acceptance of those changes to these Terms.
I, hereby, acknowledge that I have read, understood, and agree to be bound by these Terms and Conditions.
Reading this Memo will make your sugaring experience sweeter and smoother!
When clients are late or DO NOT SHOW up for their appointments, they take an opportunity away from others who want an appointment and take time away from me, such as breaks or feeding time, and the establishment loses money.
All clients must have 21 days of hair growth from the last shave to receive the smoothest results. If you believe your hair is too long, please leave it. If you have less than 21 days from the last shave when you come to get sugared, your hair may or may not come ultimately out. You can trim your hair if you trust yourself not to be careless with trimmers. One can use scissors parallel to the hair and only trim hair sticking straight up.
If I message you to move your appointment up or down by 15 minutes or more, I am filling in the gaps to allow other clients to book online.
The Mold Sugar website (www.moldsugar.com) has a lot of information on sugar hair removal, including how to prepare for your appointment and home maintenance after your appointment, as well as short blog posts.
Thank you for trusting Mold Sugar with your vulnerability and removing unwanted face and body hair. Your skin will feel clean and smooth when your appointment ends. THANK YOU FOR TAKING THE TIME TO READ THE WHOLE Terms and Conditions; the establishment appreciates it.